Reliable, safe, and compassionate transportation to correctional facilities across New York State. WE understand the importance of staying connected with your loved ones.
Simple, fast booking process
Check in for your scheduled trip
Transportation to 18 correctional facilities across New York State
Since 2014, WE Connect Families has been the trusted transportation service connecting families with their incarcerated loved ones across New York State. WE understand that maintaining these important relationships shouldn't be limited by distance or transportation barriers.
Our experienced team provides safe, reliable, and dignified transportation services every weekend to 18 correctional facilities throughout New York. We've helped thousands of families stay connected during some of life's most challenging times.
Questions about our services? Ready to book? We're here to help.
WE Connect Families is an IRS-approved 501(c)(3) tax-exempt nonprofit organization. Your donations help us continue connecting families with their loved ones.
All donations are tax-deductible under IRC Section 170
Receive proper receipts for tax filing purposes
100% of donations support transportation services for families
Call us at (646) 226-2433 to make a tax-deductible donation
Important Notice: WE Connect Families operates as a third-party booking and coordination service that connects customers with independent transportation providers. We do not own, operate, or directly provide the transportation vehicles or driving services.
Liability: All transportation services are arranged through and provided by licensed, independent transportation companies and operators. WE Connect Families acts solely as a facilitator and coordinator between customers and these independent transportation providers. WE Connect Families is not liable for any incidents, delays, accidents, injuries, or issues that may occur during transportation.
Acknowledgment: By booking through WE Connect Families, you acknowledge and agree that:
By checking the SMS consent checkbox during booking, you agree to receive text messages from WE Connect Families regarding your booking confirmations, status updates, and transportation notifications. These messages may include:
Frequency: You will receive messages related to your specific booking. Typically 1-3 messages per booking.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier's plan.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed.
Help: For assistance, reply HELP to any message or call us at (347) 967-6711.
Supported Carriers: Messages are supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
Service: WE Connect Families provides transportation services to correctional facilities in New York State. All bookings are subject to availability and admin confirmation.
Confirmation Required: Your booking must be confirmed by our admin team before your trip is finalized. You will receive an SMS confirmation once approved.
Check-In: Customers must check in on the day of travel using the same name used during booking. Check-in can be completed at https://weconnectfam.com by clicking "Check In" in the navigation menu.
Cancellations: To cancel or modify your booking, please contact us at (347) 967-6711 or (646) 226-2433.
No-Show Policy: If you do not check in or arrive at the designated pickup location on time, your reservation may be forfeited.
Information Collection: We collect personal information including name, phone number, email address, and booking details to provide our transportation services.
Use of Information: Your information is used to:
Data Storage: Your booking information is securely stored in our database and retained for record-keeping purposes.
Sharing: We do not sell, trade, or share your personal information with third parties except as required by law or to provide our services (e.g., SMS provider for notifications).
Security: We implement reasonable security measures to protect your personal information from unauthorized access.
For questions about these Terms & Conditions or Privacy Policy, please contact us:
Phone: (347) 967-6711 or (646) 226-2433
Email: weconnectfamiliesllc@gmail.com
Website: https://weconnectfam.com
Last Updated: October 2025